Rapid Response's Monitoring Facilities are engineered to provide consistent and unsurpassed service. Rapid Response has harnessed advanced technology to the fullest extent to provide next generation monitoring services today. With monitoring services in redundant locations, facilities feature mirrored capabilities with multi-redundant systems at all levels. Holder Security has partnered with Rapid Response since 2002. We searched for the best monitoring facility that would allow our company to expand our services while increasing the level of consistency and automation needed to take our company to the next level. Rapid Response has consistently delivered on professionalism, technical knowledge and the commitment to remain on the cutting edge of security monitoring technologies. They are simply the best in the business.
Subscriber Automation applications
My Security Account:
Place your system on test
See who is in your current call list
See your signal history
New Service that notifies you instantly of an alarm via text message with important information needed to make critical decisions in real time, with the ability to take action quickly. Clicking on the text message takes you to an interactive window (see on the right) allowing you to respond to the alarm with simple push button control. RapidSMS can be sent for all alarms or customized for specific types of alarms.
Redundant power systems
Rapid East features four digitally controlled Catepillar diesel generators. Two supply 1.2 megawatts of secure standby power supported by independent 1200 gallon fuel tanks and an additional two provide a supplemental 1.6 megawatts of secure standby power supported by independent 3100 gallon fuel tanks. Additionally, four Liebert 150kVA Uninterrupted Power Supply units wired in quad-buss configurations provide unfailing power.
Rapid West features dual digitally controlled Catepillar diesel generators, supported by independent 1400 gallon fuel tanks which supply 900 kilowatts of secure standby power. Additionally, two APC 100kVA Uninterrupted Power Supply units wired into a dual-buss configuration guaranteeing continuous power.
Rapid Response's advanced network security systems at both facilities include dual Palo Alto Networks and Barracuda Networks next generation firewalls installed in High-Availability (HA) Pair. A secure VPN connection with Multi-Factor Authentication for external remote access provides some of the most advanced encryption in the world.
Computer Network Redundancy
Each Rapid Response facility has mult-layer alarm processing system redundancy built on a multi-gigabit fiber optic network communicating via Cisco 2950 or 3750 hubs, dual Cisco Catalyst 6509 or 6513 core switches and dual Cisco Nexus 9516 core switches. Each facility aslo has eight R820 Dell PowerEde Servers plus eight Dell PowerEdge R720 servers with dual multi-gigabit netowrk cards and power supplies for real-time RAID 10 lockstep mirroring.
Each Rapid Response facility is equipped with an Avaya Aura Communications Manager 6.3 Server with dual processors and redundant fiber optic links between carriers. Use of five national providers and three providers at each facility creates unsurpassed redundancy. All communication providers utilize diverse routed dedicated private SONET Ring architecture with multiple entry points to each facility.